Welcome to Our Help Site

• What type of humidifier is Carepod One?
• What size room is the Carepod One perfect for hydrating?
• How long will my Carepod run on a full tank?
• What are the weight and dimensions of Carepod One?
• What is Carepod One’s voltage and power usage?
• I just received my Carepod One humidifier. How do I get started?
• Where should I place my Carepod One?

See all articles in Carepod One →

• What type of humidifier is Carepod Cube?
• What is the temperature of Carepod Cube's warm mist?
• What size room is the Carepod Cube perfect for hydrating?
• How long will my Carepod Cube run on a full tank?
• What are the weight and dimensions of Carepod Cube?
• What is Carepod Cube’s voltage and power usage?
• I just received my Carepod Cube humidifier. How do I get started?

See all articles in Carepod Cube →

• What type of humidifier is Carepod Cube Plus?
• What size room is the Carepod Cube Plus perfect for hydrating?
• How long will my Carepod Cube Plus run on a full tank?
• What are the weight and dimensions of Carepod Cube Plus?
• What is Carepod Cube Plus voltage and power usage?
• I just received my Carepod Cube Plus humidifier. How do I get started?
• Where should I place my Carepod Cube Plus?

See all articles in Carepod Cube Plus →

• What type of humidifier is Carepod Mini?
• What size room is the Carepod Mini perfect for hydrating?
• How long will my Carepod Mini run on a full tank?
• What are the weight and dimensions of Carepod Mini?
• What is Carepod Mini’s voltage and power usage?
• How do I reassemble my Carepod Mini humidifier?
• I just received my Carepod Mini humidifier. How do I get started

See all articles in Carepod Mini →

• How often should I replace my humidifier wand?
• I'm seeing cracks or visual breakage on my humidifier wand. What can I do?
• I'm seeing spots on my humidifier wand. What can I do?

• Do you ship internationally?
• Do you ship to PO Boxes?
• How much does shipping cost?
• What payment options are available?
• How do I track my shipment?
• How long will my product take to ship after I order it?
• Can I buy a Carepod humidifier with my HSA/FSA?

• Do you offer discounts?
• Can I stack a promotional code with any other existing promotions?
• How do I add a coupon code to my order?

• What is Carepod’s returns, exchanges and refund policy?
• My item arrived damaged. What should I do?
• Can I replace any Carepod parts?
• How do I cancel my order?
• How should I package and ship my Carepod for returns?
• What is the status of my refund?

• Do Carepod Humidifiers come with a warranty?
• What does this Manufacturer's warranty cover?
• How long is the warranty period of my Carepod?
• How do I claim my product under warranty?
• How do I check the status of my Warranty Claim?
• How do I register my Carepod for warranty?

• What is XCover?
• FAQs pages
• What’s included in the Protection Plan?
• How do I purchase a Protection Plan?
• What happens after I purchase a Protection Plan?
• Is my Protection Plan backed by an insurance company?
• What happens to my Protection Plan if I return my product?

See all articles in XCover FAQ Page →

• How can I reach out?
• Who should I reach out regarding media and/or partnership inquiries?

• How should I clean my Carepod Cube Plus?
• Is Carepod Cube Plus dishwasher-safe?
• How do I sanitize my Carepod Cube Plus?
• How should I clean my Carepod Cube?
• Is Carepod Cube dishwasher-safe?
• How should I clean my Carepod One?
• Is Carepod One dishwasher-safe?

See all articles in Cleaning + Sanitization →