Returns, Refunds + Exchanges
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What is Carepod’s returns, exchanges and refund policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return or exchange: Your item must be in the same condition that you received it, with all components, and in its original packaging. You will also need the receipt o... -
My item arrived damaged. What should I do?
If your received item is defective or damaged, please reach out to our customer support team with photos and/or video of any issues, so that we can evaluate the issue. While we strive to deliver exceptional service, certain factors such as shipping and handling are unfortunately beyond our contr... -
Can I replace any Carepod parts?
If you are missing any Carepod parts, or need to replace any, please reach out to our customer support team. Please include your order number, as well as the new replacement part(s) required. -
To cancel your order, please reach out to our customer support team and include your order number, as well as your reason for cancellation.
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How should I package and ship my Carepod for returns?
You can request a return label for your Carepod by visiting this link here. Ship the product(s) in its original Carepod packaging or an equivalent. The product is best protected during shipping when in its original packaging. Please be sure to add any packing material where needed, especially i... -
What is the status of my refund?
You may check the status of your refund by contacting our customer support team. Please be ready with your order number.