Carepod One

• What type of humidifier is Carepod One?

  Carepod One is an ultrasonic cool mist humidifier with a 100% stainless steel water tank for simple, intuitive cleaning. Doctor-invented and filter-free, Carepod is designed to support your immune system and alleviate cold, allergy and flu symptoms by hydrating dry air.

• What size room is the Carepod One perfect for hydrating?

  Carepod is ideally used in rooms that are around 500 square feet. We recommend using your humidifier in a room that is not too big or too small for its capacity, as this can lead to over-humidification or ineffective use.

• How long will my Carepod run on a full tank?

  This timing may vary depending on your mist intensity. Carepod One can run up to a maximum of 20 hours on Mist Level 1, and can run up to a maximum of 10 hours on Mist Level 3, the highest intensity setting. Additionally, you can adjust the built-in timer to choose how many consecutive hours yo...

• What are the weight and dimensions of Carepod One?

  Carepod One weighs 8 lbs, measures in at 10.82” x 10.23” x 9.30” and can be conveniently placed anywhere indoors.

• What is Carepod One’s voltage and power usage?

  Carepod One uses 110-120V~, 60Hz voltage at 29W.

• I just received my Carepod One humidifier. How do I get started?

  Here’s how to get started: Unbox and take out your new Carepod. Remove the tape securing its lid. Attach the white wand into the inner lid. Lift it slightly so it’s parallel to the inner lid. Move your Carepod to your desired space for hydration. Set your Carepod on top of a table, stool or elev...

• Where should I place my Carepod One?

  Carepod One is ideally used in rooms that are around 500 square feet. It is best to use your humidifier in a room that is not too big or too small for its capacity, as this can result in over-humidification or ineffective use. We recommend placing the Carepod on a higher location such as table t...

• How do I assemble my Carepod One?

  If you need to assemble your Carepod One for any reason, here are the steps: First, lay out all the parts. There are six: the main Carepod body, stainless steel water tank, inner lid cover, white wand, orange silicone seal, and white center knob. Press the silicone seal firmly into the inner lid...

• What do the buttons on my humidifier do?

  On the top of your Carepod, there is a main panel with three buttons. From left to right: Mist, Power, and Timer. The Mist button allows you to adjust the amount of humidity your Carepod emits. Press the button to cycle to the next level of intensity. Level 1: Low mist Level 2: Medium mist Lev...

• How do I turn my humidifier on / off?

  There are three buttons on the top of your Carepod. The center button is the Power button. Press this once to begin hydrating your room. To stop humidification, press the Power button again. Your Carepod will automatically shut off after 30 seconds.

• What type of water should I use in my Carepod?

  The best water for your Carepod is always distilled or filtered water. We recommend against tap water, due to the extreme variations in quality, which may depend drastically on your geographical region. *Please note:* Tap water contains impurities and minerals that may leave a white dust or par...

• Can I use reverse osmosis (RO) water in Carepod?

  Yes, reverse osmosis water can be added to Carepod for hydration use, as long as it’s not being filtered inside of the humidifier.

• How do I adjust the level of mist?

  On the top of your Carepod, there is a main panel with three buttons. From left to right: Mist, Power, and Timer. Located around the Mist button are three LED light bars. These bars will turn green to show the humidity level your humidifier is set to. Press the Mist button to adjust the humidit...

• How do I set a run time for humidification?

  On the top of your Carepod, there is a main panel with three buttons. From left to right: Mist, Power, and Timer. Located around the Timer button are three LED light bars. If you do not wish to run your humidifier continuously, you can use this button to choose a set run time. Level 1: Four hou...

• How do I know how much water is left in my humidifier while it is running?

  On the top of your Carepod, there is a main panel with three buttons. From left to right: Mist, Power, and Timer. Look at the center button, the Power button. Level 1: Lowest water level (First bar is green) Level 2: Medium water level (First two bars are green) Level 3: Full water level (All b...

• How do I prevent the mist from collecting on the floor?

  We recommend placing the Carepod on a table, stool or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly, and keep it from collecting on the floor. As an additional tip, you can decrease Mist intensity to Low (Level 1).

• How do I use aromatherapy oils with Carepod?

  You may add a few drops of essential oils to your Carepod One. Avoid dropping them into the water, as the oils might negatively affect the stainless steel tank or the wand. Look for a small air vent cover, located on the side of your Carepod One. Remove the cover. Take out the black airguard pa...

• How should I clean my Carepod One?

  There are two ways to clean your premium humidifier: either through gentle handwashing or sterilization. Remove three parts from your Carepod. Water tank Inner lid cover White wand Handwash two parts – stainless steel water tank & inner lid cover – gently with dish soap and water. You may al...

• Can I sterilize my entire Carepod?

  Two parts of your Carepod can be sterilized in boiling water — stainless steel water tank, and stainless steel inner cover lid. If you’d like to sterilize the white wand, be sure to only quickly dip the base in boiling water for 1-2 seconds.

• Is Carepod One dishwasher-safe?

  Yes, two detachable parts of your Carepod One are dishwasher-safe: Stainless steel water tank Stainless steel inner lid cover For optimal, long-lasting performance, we recommend the following: Use gentle dish detergents, as harsh detergents can impact materials over time. Place stainless steel ...

• What does it mean if the Power button is red?

  Take a look at the three indicator light bars around the Power button. Check the status: Level 1 flashing red three times: This signals that your tank is filled with water. Wait a few seconds and this alert should disappear. Level 1 staying red: This means that there is not enough water for hum...

• What does it mean if the Timer button is red?

  Take a look at your Timer button. Level 1 red - The red light flashing on the Timer button could indicate a potential issue with the wand or fan failure. Check the white wand. Unplug it from the inner lid. Examine the wand for any signs of spots or cracks. Gently shake it and listen for any wat...

• What do I do if mist comes out but is too low?

  Try these solutions: Check to see if the humidifier is set to Mist Level 1 (low intensity). If it’s low, you can press the Mist button to increase the intensity level for a more powerful mist. Check the water level. Examine the tank to make sure that the water level is either at or right below t...

• What do I do if mist comes out but is too high?

  Check to see if the humidifier is set to Mist Level 3 (high intensity). If it is, press the Mist button to decrease the intensity level for a more gentle mist.

• What do I do if mist isn’t coming out of my humidifier?

  Try these solutions: Reset your Carepod. Turn off and unplug from the power source. Give it a few minutes, then plug the unit back into the power source. Check the Power indicator light to confirm it’s on. Don’t forget to make sure it’s a working power outlet – you can double check with an alter...

• What do I do if mist leaks around the side?

  Check three pieces to make sure that they are accurately positioned: Water tank: Lip of the tank is aligned with the lip of Carepod’s main body. Inner lid cover: Fully push cover into the inner lid using the white knob in the center. Orange silicone seal: Press around the edges of the inner lid ...

• There is water pooling under my humidifier, on the floor. What can I do?

  We recommend placing the Carepod on a table, stool or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly, and keep it from collecting on the floor. You can also set the Mist intensity to Low (Level 1), unless your indoor environment is especially ...

• Can I turn off the lights on my humidifier?

  At the moment, there is no option to turn off lights on your Carepod. If the lights are impacting you at night, we recommend positioning your Carepod device at an adjusted angle or position to minimize the direct impact of the indicator lights on your surroundings. The slight change in directio...

• My humidifier is making a dripping sound. Is this normal?

  The dripping sound is normal and is caused by the wand’s vibrations that generate your humidifier’s mist. The sound can be reduced when you use the humidifier on Mist Level 1, the most gentle intensity setting. You can also decrease the dripping noise by keeping the water level up to (but not ab...

• There is water accumulating under the stainless steel water tank. What can I do?

  Check three pieces to make sure that they are accurately positioned: Water tank: Lip of the tank is aligned with the lip of Carepod’s main body. Inner lid cover: Fully push cover into the inner lid, using the white knob in the center. Orange silicone seal: Press around the edges of the inner lid...