Try these solutions:
- Reset your Carepod. Turn off and unplug from the power source. Give it a few minutes, then plug the unit back into the power source. Check the Power indicator light to confirm it’s on. Don’t forget to make sure it’s a working power outlet – you can double check with an alternate device.
- Check the water level. Examine the tank to make sure that the water level is either at or right below the MAX fill line. Please note that Carepod stops hydrating once it reaches its lowest water levels, leaving behind 1-2 inches of water in the tank to protect its self-floating wand. If the water is below the recommended level, please refill to the MAX fill line with filtered/distilled water.
- Check the white wand’s attachment. Is it firmly plugged into your Carepod’s inner lid? Try unplugging and re-plugging again. When closing the lid, make sure the base of the wand is submerged in the water.
- Examine the white wand for any signs of spots or cracks after you unplug it from the inner lid. Gently shake it and listen for any water inside. If you spot any visual issues, or hear the rattling of water, please visit this link here to submit a ticket.
- Clean the white wand. If the structure of the wand looks fine, but you find any substances that might be disrupting its ability to create mist, we recommend cleaning the bottom half of your wand thoroughly. You may use a soft sponge or toothbrush with soap and water to gently clean.
- Check the inner lid cover and orange silicone seal. Ensure that both pieces – lid cover and seal – are pressed in and fully secure.
May 24, 2024