Carepod Cube

  • What type of humidifier is Carepod Cube?

    Carepod Cube is an ultrasonic dual cool and warm-mist filter-free humidifier with a 100% stainless steel water tank for simple, intuitive cleaning. Doctor-invented and filter-free, Carepod helps to hydrate up to 700 sq. ft., bringing fresh, healthy and clean air to living rooms, bedrooms, offices...

  • What is the temperature of Carepod Cube's warm mist?

    Carepod Cube’s ultrasonic oscillator (white wand) creates warm mist safely by heating water at a low, family-safe temperature. The temperature of Cube’s warm mist ranges from 100.4°F to 111°F (38°C to 44°C). For safety reasons, and depending on the original water temperature, it may take from 30...

  • What size room is the Carepod Cube perfect for hydrating?

    Carepod Cube is ideally used in rooms that are around 700 square feet. We recommend using your humidifier in a room that is not too big or too small for its capacity, as this can lead to over-humidification or ineffective use.

  • How long will my Carepod Cube run on a full tank?

    This timing may vary depending on your mist intensity. Carepod Cube can run up to a maximum of 32 hours on Mist Level 1. Cube can run up to a maximum of 12 hours on Mist Level 3, the highest intensity setting. Additionally, you can adjust the built-in timer to choose how many consecutive hours ...

  • What are the weight and dimensions of Carepod Cube?

    Carepod Cube weighs 8lbs, measures 9.84” x 9.84” x 11.81”, with a water tank capacity of 4.2L.

  • What is Carepod Cube’s voltage and power usage?

    Carepod Cube operates on 110-120V, 60Hz. It consumes 29W in its cool-mist mode, and 100W in its warm-mist mode.

  • I just received my Carepod Cube humidifier. How do I get started?

    Here’s how to get started: Unbox and take out your new Carepod. (Optional step) Attach the four legs with the included screws. Screwdriver not included.  Lift the lid of the humidifier. Remove the tape securing its lid.  Attach the white wand into the inner lid. Lift it slightly so it’s parallel...

  • Where should I place my Carepod Cube?

    Carepod Cube is ideally best used for rooms that are around 700 square feet. It is best to use your humidifier in a space that is not too big or too small for its capacity – otherwise, this can result in over-humidification or ineffective hydration. We recommend placing your Carepod on a table,...

  • How do I assemble my Carepod Cube humidifier?

    If you need to assemble your Carepod Cube for any reason, here are the steps: First, lay out all the parts. There are six parts: the main Carepod body, stainless steel water tank, inner lid cover, white wand, orange silicone seal and white center knob. Lift the lid gently. Press the silicone sea...

  • What do the buttons on my Carepod Cube humidifier do?

    On the top of your Carepod Cube, there is a main control panel with four buttons. From left to right: Power, Mist, Timer, and Heater. The Power button allows you to turn on and off your humidifier. Press this once to turn your Carepod Cube on. If the water tank is full, it will initiate hydrati...

  • How do I turn my Carepod Cube humidifier on or off?

    There are four buttons on the top of your Carepod Cube. The first button is the Power button. Press this once to turn your Cube on. If the water tank is full, it will initiate hydration with Level 3 Mist, as indicated by the white LED light. To stop humidification, press the Power button again....

  • How do I switch to the Warm Mist mode for Carepod Cube?

    Press the Power button, and then press the Heater button. When the white alert bar on the Heater button appears, the heating function is turned on. The temperature of Cube’s warm mist ranges from 93.2°F to 104°F (34°C to 40°C). For safety reasons, and depending on the original water temperature,...

  • What type of water should I use in my Carepod?

    The best water for your Carepod is always distilled or filtered water. We recommend against tap water, due to the extreme variations in quality, which may depend drastically on your geographical region. Please note: Tap water contains impurities and minerals that may leave a white dust or parti...

  • Can I use RO (reverse osmosis) water in Carepod?

    Yes, RO (reverse osmosis) water can be added to Carepod for hydration use, as long as it’s not being filtered inside of the humidifier.

  • How do I adjust the level of mist?

    On the top of your Carepod Cube, there is a main panel with four buttons. From left to right: Power, Mist, Timer, and Heater. The Mist button allows you to adjust the amount of humidity your Carepod emits. Located around the Mist button are three LED light bars. These bars will turn white to ind...

  • How do I set a run time for humidification?

    On the top of your Carepod Cube, there is a main panel with four buttons. From left to right: Power, Mist, Timer, and Heater. Located around the Timer button are three LED lights. If you do not wish to run your humidifier continuously, you can use this button to choose a set run time. Level 1: ...

  • How do I know how much water is left in my humidifier while it is running?

    Find the Power button, located on the top of your Carepod Cube. The LED lights will indicate the level of water remaining in the stainless steel tank. Level 1: Lowest water level (First bar is green) Level 2: Medium water level (First two bars are green) Level 3: Full water level (All bars are g...

  • How do I use aromatherapy oils with Carepod Cube?

    You may add a few drops of essential oils to your Carepod Cube. Avoid dropping them into the water, as the oils might negatively affect the stainless steel tank or the wand. Look for a small air vent cover, located alongside the lid cover. Remove the cover. Take out the black airguard pad and p...

  • How should I clean my Carepod Cube?

    There are two ways to clean your premium humidifier – either through gentle handwashing or sterilization. Remove three parts from your Carepod. Water tank Inner lid cover White wand Handwash two parts – stainless steel water tank & inner lid cover – gently with dish soap and water. You may a...

  • Can I sterilize my entire Carepod Cube?

    Two parts of your Carepod can be sterilized in boiling water — stainless steel water tank, and stainless steel inner cover lid. If you’d like to sterilize the white wand, be sure to only quickly dip the base in boiling water for 1-2 seconds.

  • Is Carepod Cube dishwasher-safe?

    Yes, two detachable parts of your Carepod Cube are dishwasher-safe: Stainless steel water tank Stainless steel inner lid cover For optimal, long-lasting performance, we recommend the following: Use gentle dish detergents, as harsh detergents can impact materials over time. Place stainless steel...

  • Why is Carepod Cube’s mist not warming up?

    The temperature of Cube’s warm mist ranges from 93.2°F to 104°F (34°C to 40°C). For safety reasons, and depending on the original water temperature, it may take from 30-60 minutes to reach higher levels. You may use lukewarm or warm distilled or filtered water for quicker results. For increased ...

  • What does it mean if the Power button is red?

    Take a look at the three indicator light dots above the Power button. Check the status: Level 1 flashing red three times: This signals that your tank is filled with water. Wait a few seconds and this alert should disappear. Level 1 staying red: This means that there is not enough water for humi...

  • What does it mean if the Timer button is red?

    Take a look at your Timer button. Level 1 red - The red light flashing on the Timer button could indicate a potential issue with the wand or fan failure. Check the white wand. Unplug it from the inner lid. Examine the wand for any signs of spots or cracks. Gently shake it and listen for any wat...

  • What do I do if mist comes out but is too low?

    Try these solutions: Check to see if the humidifier is set to Mist Level 1 (low intensity). If it’s low, you can press the Mist button to increase the intensity level for a more powerful mist. Check the water level. Examine the tank to make sure that the water level is either at or right below ...

  • What do I do if mist comes out but is too high?

    Check to see if the humidifier is set to Mist Level 3 (high intensity). If it is, you can press the Mist button to decrease the intensity level for a more gentle mist.

  • What do I do if mist isn’t coming out of my humidifier?

    Try these solutions: Reset your Carepod. Turn off and unplug from the power source. Give it a few minutes, then plug the unit back into the power source. Check the Power indicator light to confirm it’s on. Don’t forget to make sure it’s a working power outlet – you can double-check with an alter...

  • What do I do if mist leaks around the side?

    Check three pieces to make sure that they are accurately positioned: Water tank: Lip of the tank is aligned with the lip of Carepod’s main body. Inner lid cover: Fully push cover into the inner lid using the white knob in the center. Orange silicone seal: Press around the edges of the inner lid ...

  • There is water accumulating under the stainless steel water tank. What can I do?

    Check three pieces to make sure that they are accurately positioned: Water tank: Lip of the tank is aligned with the lip of Carepod’s main body. Inner lid cover: Fully push cover into the inner lid, using the white knob in the center. Orange silicone seal: Press around the edges of the inner lid...

  • There is water pooling under my humidifier, on the floor. What can I do?

    We recommend placing the Carepod on a table, stool or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly, and keep it from collecting on the floor. You can also set the Mist intensity to Low (Level 1), unless your indoor environment is especially ...

  • Can I turn off the lights on my humidifier?

    At the moment, there is no option to turn off the lights on your Carepod. If the lights are impacting you at night, we recommend positioning your Carepod device at an adjusted angle or position to minimize the direct impact of the indicator lights on your surroundings. The slight change in dire...

  • My humidifier is making a dripping sound. Is this normal?

    The dripping sound is normal and is caused by the wand’s vibrations that generate your humidifier’s mist. The sound can be reduced when you use the humidifier on Mist Level 1, the most gentle intensity setting. You can also decrease the dripping noise by keeping the water level up to (but not ab...

  • Can I turn off the beeping sound?

    The beeping sound cannot be turned off completely. However, there are a few things you can do to minimize its frequency. Timer: Utilize the timer feature on the humidifier. By setting a specific amount of time for it to run, it will automatically shut off after that duration, reducing the need ...