Take a look at the three indicator light dots above the Power button.
Check the status:
- Level 1 flashing red three times: This signals that your tank is filled with water. Wait a few seconds and this alert should disappear.
- Level 1 staying red: This means that there is not enough water for humidification. Make sure to add the right amount of water, up to (but not above) the MAX fill line. If there’s enough water, this could indicate an issue with the wand. To troubleshoot:
- Check the white wand. Unplug it from the inner lid. Examine the wand for any signs of spots or cracks. Gently shake it and listen for any water inside. If you spot any visual issues, or hear the rattling of water, please visit this link here to submit a support ticket.
- Level 2 red: Your humidifier may be experiencing a PCB (Printed Circuit Board) error. Please visit this link here to submit a support ticket.
Apr 25, 2024