XCover FAQ Page

  • What is XCover?

    We’ve partnered with XCover (formerly Clyde) to allow you to purchase extended Protection Plans for Carepod products when you shop directly from our website (which offers an additional warranty period of one year, two years, or three years after your Manufacturer’s Warranty expires). XCover hand...

  • FAQs pages

    XCover encourages merchants to publish FAQs pages on their own websites to educate customers on the benefits of XCover Protection Plans. We recommend picking out five to ten of the FAQs listed below. To remain compliant with all warranty industry regulations, you must use the language provided, w...

  • What’s included in the Protection Plan?

    For Carepod Mini, One and Cube, you may purchase XCover Protection Plans with the following extended warranty options: Covering operational failure, mechanical and electrical breakdowns after the Manufacturer's Warranty expires Replacement of the product Protection Plan options are available for...

  • How do I purchase a Protection Plan?

    There are three ways to add a Protection Plan to your product: Carepod Website You can choose the Xcover Protection Plan option at checkout when purchasing your product Post-Purchase Email Through the link in the post-purchase email (if more than 60 days prior to the end of the limited warranty ...

  • What happens after I purchase a Protection Plan?

    Once you purchase a Protection Plan with us, you can check out exactly how you normally would. You will receive a confirmation email from us for your purchase, as well as a separate email from XCover with additional information, with a link to their Terms and Conditions page.

  • Is my Protection Plan backed by an insurance company?

    Each XCover Protection Plan is backed by an insurance policy. For additional details, please see the "Insurance Securing this Plan" Section of your Plan's Terms and Conditions, which should be linked to from your XCover email.

  • What happens to my Protection Plan if I return my product?

    Your protection plan will be automatically canceled and refunded if you return your product during our return policy period and no additional claims have been processed.

  • What is not included in the Protection Plan?

    The Protection Plan does not cover: Accidental damage Cosmetic damage, like scratches or dents that do not impact your product's functionality Damage from third-party assembly or third-party maintenance of your product Loss or theft Other exclusions may apply. Please visit XCover’s Terms & C...

  • How do I view the Protection Plan’s terms & conditions before I purchase products?

    You can view the detailed XCover Terms & Conditions here.

  • Do I qualify for Protection Plan options?

    The Protection Plan is available to you, if all of the following is true for you: You are a customer, located in the United States of America or Canada (excluding territories) You purchased your product directly from the Carepod website There are at least 60 days remaining in the Manufacturer’s ...

  • When are you ineligible to purchase a Protection Plan?

    You are located outside of the United States of America or Canada  You purchased your product from a third-party seller, or from another place that’s not the Carepod website After a product breakdown occurs There are fewer than 60 days remaining in your product’s Manufacturer’s Warranty period

  • ​​How can I file a claim?

    The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. XCover's dedicated team aims to complete 95% of claims within 3 days of claim filing, so keep a close eye on your emails to ensure there’s no delay. When you first visit XCo...

  • Can I file multiple claims?

    Yes, you can file multiple claims using your Protection Plan during the course of the contract’s term. You are covered for multiple repairs up to the value of the original product purchase price. If your claim is approved for a full reimbursement or replacement product, then your contract is fulf...

  • Is there a deductible?

    There are no deductibles.

  • Is the Protection Plan transferable?

    Yes, this Protection Plan may be transferred to any person in the United States. To initiate the transfer of a Protection Plan, contact our partner at XCover.

  • Does the Protection Plan provide coverage for theft or loss?

    No, this Protection Plan does not cover for loss or theft.

  • Can the Protection Plan be canceled?

    Yes, plans may be canceled by contacting our customer support team.